Description
You're the engineer who maintains uptime for 50+ SaaS products when no one else has the answers. We need DevOps engineers who can step into unknown AWS environments, bring order to disorder, and drive availability beyond 99.9% through genuine monitoring, genuine automation, and genuine root cause analysis. You'll break down complex projects into daily increments, deliver production-ready Python or JavaScript, and leverage AI as your assistant.
Most organizations talk about "the cloud" while manually nursing individual instances. We're scaling reliability across dozens of acquired products where the original teams have departed and the documentation is incomplete. That's where it gets interesting: you'll deploy agents and contemporary tooling to assess unfamiliar systems 5–10x faster, document your findings, and automate them so recurring incidents become impossible. Rather than judging you on certifications and vendor badges, we'll observe how you troubleshoot in real time, produce an actual 5-Whys analysis that identifies one preventable root cause, and construct automations that endure in production.
This is not a tier-2 "follow the runbook" position. In this capacity, you author the runbooks, architect the deployment from development through staging to 10% to full rollout with soak periods and rollback conditions, and create the monitoring that captures the corner cases. You block risky changes before execution. You distinguish infrastructure failures you control from application bugs Engineering controls, and you route permanent remediation to the appropriate team.
You'll operate at the engineering heart of reliability, driving infrastructure initiatives, incident response and root cause analyses, and change requests with executable runbooks. If you've already operated a significant SaaS product and wish to apply that expertise across a portfolio, join us. Bring advanced AWS knowledge, production-quality coding ability, rigorous scope discipline, and daily, essential use of AI tooling. If you're prepared to maintain continuous operations, please apply.
What you will be doing
- Leading intricate infrastructure migrations, consolidations, production-quality automations, and monitoring updates
- Addressing production incidents, deploying immediate remediation, and producing root cause analyses with permanent solutions assigned to the accountable teams
- Authoring, reviewing, and applying changes in production environments, including assessing the safety of proposed modifications
What you will NOT be doing
- Spending time in Jira and continuous status updates - we reward those who deliver solutions, not just document issues
- Preserving legacy systems without end - you'll be authorized to pursue significant enhancements
- Waiting on bureaucratic permission workflows - you'll possess the authority to deploy immediate remediation during incidents
Key responsibilities
- Lead reliability and standardization of cloud infrastructure across our expanding product portfolio by deploying comprehensive monitoring, automation, and AWS best practices.
Candidate requirements
- Advanced AWS infrastructure knowledge (this is our core platform - experience with other clouds alone is insufficient)
- Background managing production infrastructure at a scale of hundreds of containers
- Background scripting with Python and Bash for routine administrative tasks
- Background managing and migrating production databases with multiple engines (including MySql, Postgres, Oracle, MS-SQL)
- Background with infrastructure automation (Terraform, Ansible, or CloudFormation)
Applying for a role? Here’s what to expect.
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