Description
Ready to revolutionize the future of customer support? Welcome to Trilogy, where we've turned the traditional support model on its head. Forget about mundane tickets and repetitive tasks – we're pioneering an AI-first approach that handles the routine, leaving you to tackle the truly fascinating challenges.
Picture this: You're part of an elite team that steps in only when our advanced AI systems encounter their limits. We manage 100+ enterprise software products, and when a complex issue surfaces, it's your expertise that makes the difference. This isn't your average support role – it's a position where every ticket is a puzzle waiting to be solved.
Fair warning: This role isn't for the faint-hearted. We move fast, think faster, and expect excellence from day one. If you thrive on autonomy, get excited by complex technical challenges, and have a knack for finding solutions where others see dead ends, you might just be who we're looking for.
Join us in shaping the next evolution of technical support, where human ingenuity meets cutting-edge AI technology. This isn't just a job – it's your chance to be at the forefront of support innovation.
What you will be doing
- Partner with our sophisticated AI systems to resolve the most intricate customer challenges, serving as the human intelligence that bridges technology gaps and delivers breakthrough solutions
What you will NOT be doing
- Enjoying a leisurely onboarding period - we expect you to master multiple products within your first month because excellence doesn't wait
- Looking to your manager for step-by-step guidance - success in this role demands self-sufficiency and independent problem-solving skills
Key responsibilities
- Seamlessly blend your technical expertise with our AI capabilities to solve complex customer challenges, while continuously identifying opportunities to enhance our AI systems' problem-solving capabilities
Candidate requirements
- Geographic location in the Americas (North or South)
- Proven track record with 4+ years of technical customer support or engineering experience
- Demonstrated mastery of generative AI tools, including experience with workflow automation and custom GPT development (Note: Basic AI usage for content creation or research isn't sufficient)
How it works
Applying for a role? Here’s what to expect.
Crossover's skill assessment process combines innovative AI power with decades of human research, to take the guesswork, human bias, and pointless filters out of recruiting high-performing teams.
STEP 1
Pass Cognitive Aptitude Test.
STEP 2
Pass English Proficiency Test.
STEP 3
Prove Real-World Job & AI Skills.
STEP 4
Ace An Interview Or Two.
STEP 5
Accept Job Offer.
Frequently asked questions
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Why Crossover
Recruitment sucks. So we’re fixing it.
The Olympics of work
It’s super hard to qualify—extreme quality standards ensure every single team member is at the top of their game.
Premium pay for premium talent
Over 50% of new hires double or triple their previous pay. Why? Because that’s what the best person in the world is worth.
Shortlist by skills, not bias
We don’t care where you went to school, what color your hair is, or whether we can pronounce your name. Just prove you’ve got the skills.
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AI-first remote workers.